This privacy policy applies to KIDSHEIM.EU. Here we explain what types of personal data we collect and process and how we process it.
Valid from 25 OCTOBER 2024.
IN GENERAL
The data controller for the processing of your personal data as described in this privacy policy is
RAUNEA ApS
Lundemosen 32
DK-2670 Greve, Denmark
Denmark
VAT NUMBER: 43487299
PERSONAL DATA THAT WE COLLECT
We process the following categories of personal data:
- Basic information: name
- Contact information: address, phone number, email address
- Payment information: transaction information, payment method
- Customer history and engagement: order and delivery information, shopping basket movements, discount codes, loyalty programme information
- Customer activity: reading and action history from app, websites or electronic communications we send out. As well as technical information about the devices you use.
HOW WE USE THE PERSONAL DATA
SERVICE DELIVERY/CONTRACT FULFILMENT
We use your personal data to fulfil our agreements with you, i.e. when you have ordered a product or signed up for our newsletter.
CUSTOMER RELATIONSHIP MANAGEMENT
We use your personal data to manage our customer relationship with you. This can for example be customer service, complaint handling and troubleshooting regarding your customer relationship.
ANALYSIS, BUSINESS DEVELOPMENT AND SERVICE IMPROVEMENT
We continuously work to develop and improve our services and products. Much of this work involves analysing different types of personal data, such as customer activity, customer history and account and profile information.
CUSTOMISED USER EXPERIENCE
We customise the user experience and communication to your customer relationship and we use personal data for this purpose.
SALES AND MARKETING
We use personal data in connection with sales and marketing of our products and services, for example by you receiving emails from us. You have the option to opt out of parts of this processing by, for example, opting out of receiving emails from us.
SYSTEM MONITORING, TROUBLESHOOTING, ETC.
We monitor our systems for errors and problems. Part of these processes involves storing and processing personal data.
SECURITY, FRAUD AND CRIME DETECTION
We process personal data in our work to protect our users and ourselves against fraudulent activity, abuse and criminal offences.
COMPLIANCE WITH LEGAL OBLIGATIONS
In some cases, we are required to process personal data due to other legal obligations. An example of this is information related to sales, which we are required to record and store according to the Bookkeeping Act.
YOUR RIGHTS
If you wish to exercise any of your rights, please contact us at contact@kidsheim.eu.
RIGHT OF ACCESS TO YOUR OWN DATA
You can request a copy of any information we process about you.
CORRECTION OF PERSONAL DATA
You have the right to request that we correct or supplement information that is inaccurate or misleading.
RIGHT TO ERASURE OF PERSONAL DATA
You have the right to have your personal data deleted without undue delay. You can ask us to delete information about you at any time.
RESTRICTION OF PROCESSING OF PERSONAL DATA
In certain situations, you can also ask us to restrict the processing of information about you. You do this by managing consents or reservations in our solutions.
OBJECTION TO THE PROCESSING OF PERSONAL DATA
If we process information about you based on our data or on the basis of a balance of interests, you have the right to object to our processing of information about you.
DATA PORTABILITY
You have the right to receive your personal data in a structured, commonly used and machine-readable format. Contact the above email address to obtain your personal data.
YOU CAN COMPLAIN ABOUT OUR PROCESSING OF PERSONAL DATA
If you do not believe that we follow the rules of the Personal Data Act, you can contact us through the contact or channel you have already established with us. You can also complain about our processing of personal data. Do this to the Danish Data Protection Agency.